A very critical review of the Nan Boutique Hotel
Tuesday, March 23rd, 2010Finally, I have gotten around to writing a review of the Nan Boutique Hotel based on my brief stay there in late November 2009. Located in the city of Nan in Northern Thailand, this small two story boutique property is the newest hotel in the city, having opened in Spring 2009
Situated just a couple of blocks away from the heart of the downtown area, the location is ideal. The rooms are large and comfortable - the best I have seen in Nan - but there is a very serious design flaw with the rooms on the lower floor. Believe it or not, the closets of these rooms are located in the bathroom. When you take a shower, the moisture inside the bathroom will probably make your clothes damp.
For the life of me, I don’t understand why the rooms were designed like this. When I informed the manager of this situation, she said that she was aware of this odd room configuration, and was quick to point out that the closets of the rooms on the 2nd floor were located outside the bathroom.
The service at the front desk was subpar - while the employees are friendly, they are not knowledgeable about Nan. The small rooftop restaurant recently opened for breakfast only, but the breakfast buffet was very poor overall. The choice of dishes did not cater to the western tourist as there was no toast or bread and limited fruit available. Service needs to be improved here as well.
At the time of my visit (late November), there were no in-room safes or safe deposit boxes in the reception area, however I was told that management would be installing safes in all the rooms sometime this year. Hooray!
Outside of the small gift shop and the rooftop restaurant, the hotel does not have any facilities. It should be noted however that the hotel offers complimentary bicycles to all their guests. This is a real plus as cycling is the best way to get around Nan. A small swimming pool and workout room would be welcome additions - this may happen sometime in the near future.
In summary - the hotel has potential to be a first rate property, but I cannot wholeheartedly recommend Nan Boutique Hotel at this time until the service improves and the rooms on the lower floor are reconfigured. I would also like to mention that the management (the owner) seemed to be very open minded, sincere and receptive to constructive criticism.
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